This Privacy Policy explains why and when we (Norfolk Clubhouse) collect personal information about you, the person interacting with Norfolk Clubhouse by means of this website “”. The Policy covers how we use this information, the conditions under which we may disclose it to others, and how we keep it secure.

We may change this Policy occasionally so please check this page regularly to ensure that you are happy with such changes. By using this website and corresponding with Norfolk Clubhouse, you are agreeing to be bound by this Policy. Any queries regarding this Policy and how we deal with privacy matters should be sent by email to

On 25 May 2018, a new European Union (EU) measure came into effect called the General Data Protection Regulation (GDPR). In GDPR terminology, the “Data Controller” is the name given to an organisation or person who is responsible for how personal data belonging to a “Data Subject” is “Processed”. ”Processing” essentially means how such data is obtained, collected, recorded, stored, kept or used. In terms of this particular Privacy Policy, the following applies:

Data Controller: June Webb, founder of the charity “Norfolk Clubhouse”
Data Subject: Yourself.

The Data Subject must be a resident of the European Economic Area (EEA) in order for the GDPR regulation to apply.

Who are we?

Norfolk Clubhouse is a social enterprise and registered charity (Charity No: 1183862, Registered Address: ℅ The Missing Kind, 21-23 Castle Meadow, Norwich NR1 3DH), whose aim is to start up the first Clubhouse in Norfolk; this will be fully in keeping with the wider Clubhouse movement. You may glean some idea of the Clubhouse model from the website, and you may contact June Webb by email at

Norfolk Clubhouse is committed to respecting and protecting your privacy.

How do we collect information?

The charity’s website invites you to take part in the development of Norfolk Clubhouse by filling in a contact form and supplying several items of personal information in order to register your interest. Also included on the site is a means of being kept informed of progress in the project by sending us your email address.

Application for membership of the Clubhouse is made through the filling-in by the applicant of a paper copy of an application form; personal information is also collected by way of donations made to the Clubhouse.

What kind of information is collected?

Contact Form

The contact form on the Contact Us page prompts you to fill in the following information:

  • Your full name (required)
  • Your email address (required)
  • Your phone number (mobile or landline)
  • Whether you are interested in being a prospective member of the clubhouse, or if you would like to be involved in any other capacity.

Email Address Collection

The footer area of each page includes an invitation to provide us with your email address, in exchange for which we will keep you informed of our progress in the development of the Clubhouse.

In line with GDPR requirements, a checkbox has been included on the Contact Form which you must check (fill) in order to consent to our collecting, storing and using the information you have supplied on the form, and in order for the form’s data to be sent to us. Without indicating your consent in this way this initial contact cannot be established.


At various places of our website you are invited to contribute to our development through a DONATE button. This runs a WordPress plugin called “GiveWP” which presents you with a donation form. The following personal information is collected and stored on a database within the website area:

  • The amount you would like to donate
  • how often you would like to contribute this amount on a regular basis if you wish the donation to be recurring
  • Your first name
  • Your last name
  • your email address (this is used as a means of identifying the donor)
  • a flag to indicate if the donor would like to complete a Gift Aid declaration for the donation amount.

The following information:

  • the number of the credit card, or debit card, that is to be used
  • the expiry date of the card
  • the 3-digit CVC number of the card

is collected but not stored on the website. It is instead sent directly to the payment gateway for payment processing. The use of all the personal information relating to donations is governed by the Privacy Policy of the third-party payment processors that are used (Stripe in our case.) These payment processors adhere to the standards set by the Payment Card Industry Data Security Standard (PCI-DSS) as managed by the PCI Security Standards Council, which is a joint effort of card providers like Visa, Mastercard, American Express, etc. PCI-DSS requirements help ensure the secure handling of payment information.

Application Form

Application for membership of Norfolk Clubhouse is achieved through the filling-in of an application form. The prospective member can display and print the form from this website and must supply the personal details that it requests, including matters relating to their mental health history. The second part of the form must be completed by their GP (or other health or social care professional) who will be referring the prospective member to the Clubhouse.

An administrator of the Clubhouse scans in the completed form, and the resulting digital file is stored in a secure online location (in the “cloud”.) The paper copy of the form is then shredded.

Why do we require this information?

We require this information in order to:

  • register that you are a person who is interested in our Clubhouse enterprise
  • keep you informed of its progress and provide you with details of how you may become more involved with the enterprise
  • Validate your identity against our database if you were to make a Subject Access Request (see below)
  • Accept donations towards the running of the Clubhouse
  • Accept new members into the Clubhouse.

How is your information used?

As the situation develops with respect to the Norfolk Clubhouse, we shall keep you informed by sending the relevant details to you by email using the name and email address you have supplied. Your phone number is required if we wish to contact you by means other than email address.

Who has access to your information?

Apart from the third-party payment processors mentioned above in the case of donations, only we ourselves have access to your personal information. WordPress, the environment within which this website runs, is not set up to share such information. In the same way, we will not share your details to any third party for any purposes unless we are required to do so by law. No user accounts and no advertising are allowed on this website, and no use of the Gravatar service is made.

How you can access and update your information

The Data Protection Act and, more recently, the GDPR, stipulates that you, as our Data Subject, should be able to make a Subject Access Request (SAR) – this can take three forms:

  • enquire from us the contents of any records that we may hold about you
  • ask us to change/correct any of the fields of those records
  • ask us to delete any such records that you specify.

All SARs will be actioned free-of-charge and the Data Controller will respond to the request within one calendar month.

In each case, you will be presented with a form which will prompt you for your full name, email address and phone number; these we will use to identify you on our database. Any reply from us will be sent to you by means of secure (encrypted) email.


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I wish to Review my personal data

Click/tap the button if you’d like a copy of your personal data

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I wish to Change my personal data

Click/tap the button if you’d like to correct  your personal data

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I wish to Delete my personal data

Click/tap the button if you’d like us to delete your personal data

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Use of Cookies

Cookies are small text files that are placed on your computing device by websites that you visit. They are generally used to make websites work, or work more efficiently, as well as provide information to the owners of the site.

Since 25 May 2018, if you are located in the European Economic Area, the law states that a website can store cookies on your device if they are strictly necessary for the operation of the site. For all other types of cookie your permission or consent is required. In practice, this means that while the first page of a website is being displayed, you must be presented with a consent message display that allows you to “switch off” particular types of cookie according to your preference. Disallowing the use of some cookies can mean that the website may not function fully as intended.

Cookies can belong to the following broad categories:

  • Necessary cookies: These are cookies that are required for the operation of the website. They may include, for example, cookies that enable you to use a shopping cart.
  • Preference cookies: These are used to recognise you when you return to the website. They enable the site to personalise content for you and remember your preferences (for example, your choice of language or region). These may also be called Functional cookies.
  • Statistical cookies: These allow the site to recognise and count the number of visitors and to see how visitors move around the website when they are using it. This helps to improve the way the website works, for example, by ensuring that users are finding what they are looking for easily. These may also called Analytical cookies.
  • Marketing cookies: These cookies record your visit to the website, the pages you have visited and the links you have followed. This information is used to make the website, and the advertising displayed on it, more relevant to your interests. These may also called Targeting or Tracking cookies.

In addition to the consent message display, described above, you can choose to enable, disable or delete cookies from your internet browser. Much fuller information on this may be found at

Currently, our website displays the following cookie information:

Data Security

This website is using an SSL Certificate, which carries a number of advantages:

  • SSL gives end-to-end encryption of data transferred between the user (yourself) and the servers hosting the site, thereby ensuring that your personal data - supplied in the contact form, for example - remains private
  • SSL provides authentication to the site, so that you can be confident that you really are on the Norfolk Clubhouse site and nowhere else
  • SSL helps satisfy PCI/DSS requirements which oversee the processing of online payments (donations in our case.)

The closed padlock icon situated at the side of the webpage address, usually at the top of the screen, indicates that SSL protection is active.

Data Retention

Norfolk Clubhouse, in common with many charities, has a policy which deals specifically with the whole life-cycle of data records, including their retention and archiving for long-term storage. Please see our Data Record Retention Policy.

Links to Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. Such a website may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such information is not governed by this Privacy Policy. You should exercise caution and look at the privacy statements applicable to the external websites in question.


If you are confused or concerned about any aspect of this Privacy Policy you should approach June Webb by email at who will endeavour to help you. If you are still unhappy you can approach the Information Commissioner’s Office, the independent regulator for the UK, which exists to protect people’s information rights. Ways in which the Office can be reached may be found on the ICO Contact Us page, or you can try their helpline on 0303 123 1113.

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SAR data request icons made by Folders from is licensed by CC 3.0 BY
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Thank you for submitting your information to Norfolk Clubhouse. We shall be in touch with you shortly.
Norfolk Clubhouse


Thank you for applying to receive regular news updates regarding Norfolk Clubhouse.

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Norfolk Clubhouse

All postal mail for Norfolk Clubhouse should be addressed to:
  • Norfolk Clubhouse
    PO Box xxxx
    NRx xxx


It is estimated that in any one year in the UK 1 in 4 of us will experience a mental health difficulty, and that mental ill-health costs UK businesses £26 billion each year. Employers that create supportive working environments and make appropriate adjustments for staff will reap the benefits. In addition, raising awareness of wellbeing and promoting open discussion can only help to overcome the stigma there is against mental health issues.
Clubhouses provide members with opportunities to return to paid employment in integrated work settings through both Transitional Employment and Independent Employment programs.
Transitional Employment is a highly structured program for members returning to work in local business and industry. Transitional Employment Placements (TEP) are at the employer’s place of business, are part-time, and include a lot of on-the-job and off-site support from Clubhouse staff and other members. These placements generally last from six to nine months. Members can then try another placement or move on to independent employment. Transitional Employment is specifically designed as a vocational rehabilitation program where a member can gain or re-gain the skills and confidence necessary to have a job, while he or she is employed in a “real world” position. The only requirement for the member to participate in Transitional Employment is the expressed desire to work.
Independent Employment is a program of the Clubhouse through which members, when ready, are broadly helped by the Clubhouse to seek and obtain a job of their own. The Clubhouse then provides ongoing support and encouragement for the members as long as they remain employed and want assistance. There is no on-site support at the place of business for members in Independent Employment; all support takes place at the Clubhouse, or in the community.


Although Clubhouses employ paid support staff, services are typically understaffed as a means of ensuring that everything is delivered in a partnership between members and staff. Members also need the staff and other members in order to complete the work, but even more importantly, the relationships that evolve through this work together are the key ingredient in Clubhouse reablement. The Clubhouse members and staff as a community are charged with prioritising, organising and accomplishing the tasks that are important to make the Clubhouse a success.
Relationships between members and staff develop naturally as they work together side by side carrying out the daily duties of the Clubhouse. All of the staff have generalist roles in the Clubhouse and are involved in all of the Clubhouse activities. Working closely together each day, members and staff learn of each others’ strengths, talents and abilities.
The role of the staff in a Clubhouse is to engage with members as colleagues in important work, and to be encouraging and engaging with people who might not yet believe in themselves.


A Clubhouse is a membership organisation, and the people who come and participate in a Clubhouse are its members. Membership in a Clubhouse is open to anyone who has a history of mental illness and has been referred by a GP or other health or social care professional, or support worker. If the prospective member does not yet have access to such a reference, they may self-refer by filling in the Contact Form and choosing the option Member Query. This idea of membership is fundamental to the Clubhouse concept, and implies that the person has both shared ownership and shared responsibility for the success of the Clubhouse.
The Clubhouse is designed to be a place where a person living with mental ill-health is not treated as a patient and is not defined by a disability label, but is seen as a valued participant, a colleague and as someone who has something to contribute to the rest of the group. Each person is a valued part of a community engaged in important work and contributes to the health and wellbeing of the entire community. Clubhouse membership is for life.
The skills, talents, and creative ideas and efforts of each member are needed and encouraged each day. Participation is voluntary, but each member is always invited to participate in work which may include clerical duties, reception, food service, transportation management, outreach, maintenance, research, managing the employment and education programs, wellbeing activities, financial services and other areas.